Reporting into the EMEA HR Operations Manager (UK), the role is responsible for administering HR advisory and transactional support associated with the employee life cycle. The role forms part of the EMEA HR Operations Team providing support to the UK.
The role is to identify insights and trends to improve our knowledge base, team performance, training, and processes, whilst working with other teams to apply continuous improvement to enhance procedures and ways of working locally and globally.
In addition, the role will help identify and support the EMEA HR Operations manager to implement improvement initiatives to drive agile ways of working, operational efficiencies and best in class customer experience across our HR services.
This position calls for solid attention to detail, experience in delivering top-notch customer service, and a proactive attitude towards their duties.
What will you be doing
* Provide front-line HR advisory and transactional support for people related matters in their role as HR experts in policies and processes for the EMEA Region.
* Coordinate the triaging and critical issue of HR queries across other HR functions; Payroll, Total Rewards, IT, and HRBP teams, to ensure a seamless and consistent HR services is provided to the business.
* Collaborate with cross-functional teams to develop “self-service” knowledge content for employees and managers to access via Murray, MyAssistant and ServiceNow.
* Support the onboarding process for all incoming employees. This includes ensuring all onboarding requirements are met in a timely manner, logistics are coordinated across TA Ops, HR Data, Tech, and Facilities teams, and employee & manager have a smooth experience.
* Manage employee data changes and job requisition requests. Partner across HRBPs, Compensation, Finance, and the HR Data Team to ensure transactions are approved and completed promptly and with accuracy.
* Manage end-to-end employee offboarding. Guide employees and managers through all necessary tasks and logistics, support with logistical questions across Payroll, Benefits, Facilities, and IT, conduct exit interviews as required, and ensure system and Payroll offboarding is transacted in a timely manner.
* Manage leave, absence and time tracking, benefit administration as well as HR to Payroll month end processing and approvals, implemented promptly and accurately.
* Manage updates to HR policies and procedures for the EMEA Region to align with changes in legislation and support continuous improvement initiatives, as well as communications and change management activities.
* Support HRBPs with reporting requests. This includes maintaining organizational charts, headcount files, and census reports for HRBPs, as well as coordinating more complex reporting requests with the appropriate specialist teams.
* Collaborate with HR Data team on regular data audits to ensure overall data quality and accuracy for your client group.
* Support HR Operational projects, aiming to drive HR process efficiency as well as employee experiences with HR.
* Partner with HRBP teams on client specific projects and tasks, as required.
What are we looking for?
* Generalist/practitioner or related/equivalent experience.
* Strong communication skills with the ability to convey information, ideas, and instructions to individuals both verbally and written.
* Extremely well organised with the ability to prioritise tasks effectively, manage time efficiently and meet deadlines.
* Experience using Case Management tools, HRIS or equivalent and Microsoft applications such as Excel, Word, PowerPoint, Teams.
* Ability to identify and analyse potential problems or issues, generate, and evaluate potential solutions and take necessary actions to prevent them from developing, through both resolution and escalation.
* Ability to work effectively as part of a team, including the ability to collaborate, build relationships and contribute to a positive team dynamic.
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