Position: Genesys Cloud/PureCloud Developer
Contract Duration: 6 Months
Location: Fully Remote, UK
IR35 Status: Outside IR35
About the Role
We are seeking an experienced Genesys Cloud/PureCloud Developer to join our team on a six-month contract basis. In this role, you will work closely with cross-functional teams to design, implement, and optimize Genesys Cloud solutions that align with business requirements and enhance customer engagement.
As a remote role, the ideal candidate must be self-motivated, highly skilled, and capable of working independently within a collaborative virtual environment.
Key Responsibilities
* Develop, customize, and configure solutions within the Genesys Cloud (PureCloud) platform.
* Collaborate with stakeholders to gather and analyze requirements, ensuring technical feasibility and scalability.
* Create, maintain, and enhance routing strategies, IVR flows, and contact center configurations using Genesys Architect and other tools.
* Integrate Genesys Cloud with third-party systems (e.g., CRMs, ERPs, and data warehouses) via APIs and other interfaces.
* Debug, troubleshoot, and resolve issues within the Genesys Cloud environment.
* Optimize system performance, conduct testing, and support deployments.
* Provide technical documentation and training to ensure seamless handover to internal teams.
* Stay up-to-date with Genesys Cloud updates and best practices to deliver cutting-edge solutions.
Required Skills and Experience
* Proven experience as a Genesys Cloud/PureCloud Developer or Engineer.
* Deep understanding of Genesys Cloud capabilities, including Architect, Interaction Routing, and Workforce Management.
* Proficiency in creating IVR flows, call routing, and integration with backend systems.
* Strong programming skills with relevant languages (e.g., JavaScript, Python) and experience using REST APIs.
* Familiarity with cloud computing concepts and platforms such as AWS or Azure.
* Excellent problem-solving skills and attention to detail.
* Strong communication and collaboration abilities in a remote working environment.