Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence.
You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
A Night Auditor will be responsible for:
* Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
* Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
* Take initiative in accommodating the customers needs in a resourceful manner
* Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
* Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts
To be successful in the role of Night Auditor, we require:
* Excellent guest engagement skills
* An ability to bring the guest experience to life throughout the hotel
* Willingness to learn and work with IT systems quickly
* The ability to communicate and organize yourself in line with different guest expectations
* A good command of English is essential, a second language is advantageous
Working with us provides the following benefits to you:
* Genuine career opportunities within our business
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
* Staff incentives when you and the team perform
About Us
The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collectionmanaged by The Ascott Limited
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