Are you ready to take the helm in shaping the future of a not-for-profit organisation, a key player in the UK economy? We're searching for a visionary leader to head our clients' product and membership proposition team. In this role, you'll lead the charge in developing and enhancing our product and service portfolio, ensuring they not only meet but exceed our commercial targets. Success in this role means elevating customer satisfaction and perception of their value proposition, achieving product performance and income targets, and demonstrating the ROI of their offerings. Your ability to maintain reliable CRM and data accuracy, foster strong relationships with external partners, and incorporate member feedback for continuous improvement will be instrumental in driving their success. They're seeking someone with a wealth of knowledge in product lifecycle and launch processes, product positioning and marketing strategies, and customer journey mapping methodologies. Your proficiency in digital user design and innovation, coupled with a strong grasp of PEST and competitor analysis, will set you apart. Moreover, your exceptional writing and communication skills, coupled with your ability to synthesise complex data into actionable insights, will drive the organisation's growth. But it's not just about skills and knowledge; it's about attitudes too. We're looking for someone who aligns with their organisation's values, is proactive and solution-oriented, and thrives on change. Your resilience, tenacity, and innovative thinking will be the driving force behind their success. If you're ready to make a significant impact and be part of a team committed to driving excellence and innovation, join us. You should have: 5 years of leading product management in B2B/B2C environments. Experience within Membership organisations, Education or purpose-led businesses would be an advantage. Success in end-to-end customer experience design and delivery. Experience in team leadership and stakeholder influence. Proficiency in managing supplier/contractor relationships. Track record of achieving revenue targets from value proposition, product and service delivery Success achieved through effective partnership and teamwork in virtual team / matrix environment Participation as specialist member of multi-disciplinary project team