Contact Centre - Sales Advisor Birmingham, UK Our client supports jewellers with everything from precious metals to jewellery tools. They are highly rated by their customers. Based in Birmingham, they are a friendly, well-established but growing business. They are currently looking to recruit a Contact Centre Sales Advisor to support their customers. What youll be doing: - Supporting inbound customers by taking orders and assisting with general queries - Resolving issues from customers within agreed timescales - Promoting sales and products by cross and up-selling - When required, providing email live chat and social support - Identifying potential large sale leads and reporting them to the Contact Centre Manager for follow up action What youll need to bring to the show: - Previous customer service experience is a must - The ability to cope with pressure at peak times whilst working within the service levels - Clear communication skills - Team Spirit youll need to be prepared to get involved in whatever it takes to get the job done - Jewellery making experience or qualification would be an advantage What our client can offer you in return: - A salary of £23,000 - £23,283 per annum - An opportunity to work remotely - Employee Assistance Programme with free access to a GP, counselling & legal advice for you and your household - Interest-free loans for travel to work costs (annual travel passes/parking permits / clean air zone passes) - Up to 34 days of paid leave per year (inc bank holidays) - A generous pension scheme, employee contributions are matched by the company up to 8% - Life Assurance up x6 salary - Eyecare Vouchers provided by Specsavers - Discount on company products ADZN1_UKTJ