IS Client Suport Specialist
Based onsite in Crawley, with hybrid working after initial period
£40,000 - £45,000
Permanent full time
My client are looking for a talented IT Support specialist who excels at customer service and has strong, well-rounded technical skills.
As IS Client Support Specialist you will be required to complete the following tasks.
* Provide Client support with excellent customer service to employees across all European offices
* Troubleshoot, diagnose and bring to resolution both software and hardware client support requests
* Incident monitoring of tickets through the ticketing system
* Assisting in local Projects
* Create and maintain the company PC image
* Prepare PC's and iPhones for new starters and follow the company refresh program
* PC and iPhone management including procurement, support and updates
* Windows OS and Office updates and upgrades
* Software vulnerability management to secure company devices using Defender365
* Complete software deployments through automatic systems of approved tools
* Device backup review and resolving issues through Redstor PRO
* Anti-malware protection review, diagnostics and resolution
* Under instruction where needed maintain, install, replace, server and network equipment in server rooms
Due to the volume of applications received for positions, it will not be possible to ...