Job Description:
For our customers, William Hill is more than a betting shop. It’s a home from home—a place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
As a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress within our Career Pathways.
You will be responsible for:
* Leading and motivating a team of Customer Service Representatives
* Coaching and developing your team
* Maintaining high standards and ensuring the shop always looks its best (e.g., visual displays)
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are scheduled on a rota basis and may include evenings and weekends
What do you need to be successful?
* Aged 18+ (this is a legal requirement)
* Supervisory experience and strong people skills
* A positive, can-do attitude with a professional and dynamic approach
* Strong interpersonal and empathy skills to engage with customers from all walks of life
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, at William Hill, we’re on your side:
* Compensation: Recognition of high performance with incentives and the opportunity to earn quarterly performance bonuses.
* Training and development: Our induction programme is best-in-class, supplemented by external and on-the-job training throughout your tenure.
* Career prospects: Opportunities to progress further, such as becoming a Cluster Operations Manager or moving into Head Office roles.
* Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
* Pension plan: We match your pension contributions up to 4%.
* Perks and discounts: Discounts at high street shops, cinemas, and holidays.
* Travel card: Access to our discounted Zone 1-6 Oyster card for convenient commuting.
#J-18808-Ljbffr