Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world? Then maybe you belong with us. We’re searching for a Quality & Continuous Executive to join our team of free thinkers and collaborators. As a Quality & Continuous Improvement Executive you will be responsible for executing training, monitoring quality and identifying development needs for Reservations and edyn operations. Your role will involve planning, organising and carrying out appropriate coaching to our front-line colleagues to provide them with the knowledge and skills necessary to ensure an excellent service is provided to our guests and third-party suppliers. You will also conduct side by side and remote quality checks to assess whether training is being put in to practice and to identify additional or refresher training needs. This role will promote an environment for the continuous learning and development of our colleagues. Key Responsibilities; Evaluate the effectiveness of onboarding training programs and provide recommendations and improvements through conducting quality audits and assessments with starters in their first 12 weeks. Liaise with managers and colleagues at all levels to identify and assess training and development needs through job analysis, appraisal schemes and partnering with edyn HR / L&D Accountable for ensuring all staff undertake all mandatory training, HS modules. Create, maintain and deliver a range of material using classroom, online and on-the-job learning. Ensure colleagues have a good understanding of their role requirements and the software they will use to carry out their duties (e.g. taking calls, emails and livechat, providing high levels of customer service, statutory requirements, compliance, process and technical training etc). Support a career roadmap for our colleagues and partner working in collaboration with Managers to identify rising stars and facilitate the success of roadmap milestones for colleagues. Provide efficient and high-quality support to ensure the successful execution of projects in the centre and dependent functions as and when necessary. Provide ongoing feedback to colleagues and arrange additional training programmes for individuals if required. Monitor and review the progress of staff through colleague surveys, one to ones, quality audits and discussions with Management. Creating a continuous learning loop to identify and delivering against training gaps Regularly discuss individual needs and capabilities with the leadership team as part of training and performance planning Always promote a knowledge-sharing environment. Carrying out compliance checks in line with a Compliance and Quality Monitoring Framework. Support to tackle specific operational challenges, either on a one-to-one basis or in groups with colleagues. A role less ordinary. Skills & Experience; Proficient experience in creating and modifying processes both new and existing in a strive for excellence in quality, finance and guest experience. Proficient experience in designing and delivering a quality assurance framework in a contact centre / customer facing / regulated environment. Proficient experience in creating, executing, and delivering training programmes, both virtually and face to face, in a group environment or individually. Experience in writing and delivering robust Standard Operating Procedures (SOP’s) Ability to assess and measure coaching effectiveness through audits and reviews Analytical approach to linking quality issues with training needs. Why grow with edyn? Competitive salary Bonus scheme 22 days’ holiday (plus the option to buy more) Wellbeing benefits (cash plan and an Employee Assistance Programme) Free nights in our properties Recognition schemes Pension (the tax efficient way) Sick pay Other benefits tailored to you Our natural habitat. Based at Bristol We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Our core working hours for this role are 37.5 hours per week Monday to Friday 8am-8pm. (some later hours may be required as the reservations department is a 24/7/365 operation). Who we are. SACO has been bringing a refreshing approach to the serviced apartment business since 1997. We represent a human touch in the professional world – like a trusted friend, we go out of our way to help customers find apartments that meet their needs with a friendly, can-do attitude. We’re part of the edyn family. Our brands – Locke, SACO and Cove – all offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. Values you’ll share. Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow Your journey starts here. Apply now.