KEY CORE RESPONSIBILITIES: PROFESSIONAL Support nurses and healthcare professionals in assisting patients in maintaining their personal hygiene needs prescribed in their individual plan of care (e.g. washing, bathing, dressing, toileting, care of nails, hair care etc). Support and observe the patient, reporting to the registered nurse/healthcare professional any changes that might affect the patients health and well-being. Provide care with due compassion and respect to patients customs, culture, rights and choices. Provide assistance and support to ensure the psychological/emotional and physical needs of patients are met, responding and reporting appropriately. Promote patient involvement in own care-no decision about me, without me. Support the maintenance of privacy and dignity. Support and assist patients with their nutritional/dietary needs including fluid intake. Work with registered nurses and healthcare professionals to assess patients activities of daily living and the care required to promote independence. Assist in the preparation of patients for procedures/investigations and to collect/deliver specimens as required. Support the registered nurse/health professionals with carrying out duties e.g. chaperoning and observations and other delegated tasks whilst recognising own limitations. Report any safeguarding or other concerns immediately to the registered nurse/healthcare professional or via the Trusts Speak out Safely process. Preparation and cleaning of patient bed areas/rooms, cleaning equipment following discharge and transfer, safe disposal of soiled linen and tidying of general area. Contribute to the updating of patient records, ensuring accuracy and confidentiality at all times and in line with the Data Protection Act 2018. COMMUNICATION AND WORKING RELATIONSHIPS Maintain confidentiality at all times. Promote effective and efficient communication with all members of the multi-professional team. Provide effective working relationships with patients/relatives/carers/ nursing team/medical and multi-disciplinary teams. Contribute to effective communication and minimise barriers where there are communication differences. Report any complaints to the registered practitioner in charge immediately. Provide and receive routine information. Exhibit professional behaviour and attitude at all times. Demonstrate excellent customer service skills. KNOWLEDGE,TRAINING and EXPERIENCE Demonstrate knowledge of personal care and related procedures. Undertake all training and development courses deemed appropriate for the role as specified by Trust policy and procedure. Recognise own level of competence and limitations to ensure safe practice. Adhere to the Trusts uniform policy. Actively participate in the Trusts appraisal system RESPONSIBLE FOR FINaNCiaL AND PHYSICAL RESOURCeS Ensure careful use of ward/department equipment; handling of patient valuables; order ward supplies. Maintain stock controls. This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.