Job Description
Service Support Advisor - Grounds
To support Building and Estates Management, Soft Services contracts with a number of business-critical activities to ensure that a number of key activities relating to the management of the site and the services supplied to the site are carried out in a safe, efficient and cost-effective manner.
Accountabilities
1. Contract Project Supervisor for Grounds services to assist the Contract Project Manager in the day-to-day running of the contract to ensure that it is monitored to the correct standard, ultimately ensuring that you work with the Supplier to meet contract specifications, dealing with any concerns independently with your peers and seeking advice from the CPM when required.
2. Responsibility and Primary Contact for the Internal Planting delivered via the Grounds services contract. Ensure that internal planting is maintained to the correct standard and frequency as required, in line with Risk Assessments and Method Statements and UKAEA Campus Site Rules. This includes arranging new internal planting displays for new buildings or refurbished areas.
3. Responsible for the management of the Campus Multi Use Games Area (MUGA), managing bookings, MUGA email account, and allocation of access for Site Occupants. Ensure that the MUGA surface and surrounding area is maintained correctly in line with the Grounds Specification through auditing and liaison with the Grounds Supplier to keep the area safe for all to use.
4. Management of the Centralisation of Site Forklift Trucks which support critical operations at UKAEA - ensuring all maintenance, servicing, breakdowns, etc., are carried out within time frames and legal requirements to keep the fleet fully operational.
5. Assisting the Site Manager with the Utility meter reading and recharging system, ensuring accurate records are compiled for the accurate recharging of departments and tenants for utility costs. Liaising with utility and meter reading companies when site visits are required.
6. Carrying out additional duties as directed by the Site Manager and Service Support Manager, including one-off projects related to CPSv for Grounds Maintenance and Internal Planting. Any budget requirements related to one-off projects will be advised and monitored by UKAEA.
7. The Agency Supplied Worker must be proactive, organize their workload, prioritize appropriately, and work independently.
Specific Experience
1. Good basic level of education and good IT skills (Word and Excel in particular) including databases.
2. Proven track record in dealing with Suppliers and being commercially aware to ensure the service is supplied cost-effectively.
3. Assertive when dealing with Suppliers to ensure instructions are understood and followed; able to challenge poor performance.
4. Good communication and interpersonal skills, able to work as part of a team and interact with a wide range of personnel both internal and external, including dealing with grievances regarding service provision professionally and diplomatically.
5. Acute attention to detail for checking figures supplied by contractors and accuracy in report production.
6. Ability to problem-solve independently to reach satisfactory resolutions, seeking guidance from a more senior member of staff if required.
7. Understanding of UKAEA's requirements, project requirements, and the context in which they operate.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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