Job summary We are the Crisis Line/111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. We are an ageless service operating 24 hours a day, 7 days a week. We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties. All work is telephone based at our offices in Worthing. Main duties of the job As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex. We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring. There is no appointment system so the work is fast-paced and varied. About us SPFT provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire. Working in Sussex: Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns Embrace the city life with great access to visit Brighton and London With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority. Key staff survey results include: 70% highlighting flexible working opportunities as a key point for satisfaction at work 79% reporting feeling able to make suggestions to improve the work within their team 77% identifying the opportunities to show initiative in their roles We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, part time hours, if it works for you and works for the role, we'll do our best to make it happen. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa / pro rata for part time Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 354-AB-20848-A Job locations Swandean Arundel Road Worthing BN13 3EP Job description Job responsibilities To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needs Comfortable working in a fast-paced and varied and demanding role Ability to work flexible hours; to include evenings, weekends and nights Able to work autonomously Ability to travel and work from an office base in Sussex Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines. See attached Job Description and Person Specification for full details. Job description Job responsibilities To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needs Comfortable working in a fast-paced and varied and demanding role Ability to work flexible hours; to include evenings, weekends and nights Able to work autonomously Ability to travel and work from an office base in Sussex Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines. See attached Job Description and Person Specification for full details. Person Specification Knowledge/Experience Essential Demonstrate current experience of working with people with mental health problems Knowledge of MHA (1983/2007) and DOLs Knowledge of Mental Capacity Act (2005) Child and Adult safe guarding procedures Change management at organising and prioritising their workload Demonstrate ability to enhance care through evidence based knowledge Demonstrate professional development relevant to the specific care group Person Specification Knowledge/Experience Essential Demonstrate current experience of working with people with mental health problems Knowledge of MHA (1983/2007) and DOLs Knowledge of Mental Capacity Act (2005) Child and Adult safe guarding procedures Change management at organising and prioritising their workload Demonstrate ability to enhance care through evidence based knowledge Demonstrate professional development relevant to the specific care group Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sussex Partnership NHS Foundation Trust Address Swandean Arundel Road Worthing BN13 3EP Employer's website https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)