Position title
Legal Client Support Assistant
Description
Are you interested in a career in the legal profession and can demonstrate professional client administration skills?
My client is a full-service law firm with offices in the heart of Spinningfields, Manchester City Centre.
An opportunity has arisen to join their Client Services Team to take and manage a wide range of client enquiries, ensuring the highest levels of client service are delivered at all times.
Responsibilities
Duties are varied and require a professional, organised and methodical approach.
1. Communicate effectively with clients across various channels, supporting them with their legal enquiries and providing first-class customer service at all times.
2. Obtain and process client and enquiry information accurately using Proclaim case management software.
3. Escalate new enquiries to the relevant departments and promptly record department feedback.
4. Display an extensive understanding of the departments within the firm and the services they offer.
5. Organise workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day.
6. Skilfully assess or quote specific lead types, determining their viability and onboarding clients e...