Qualified Plumbing Supervisor (QS)
Location: Crews Hill, Enfield EN2
Hours: Monday – Friday, 08:00 – 17:30
Salary: Competitive (dependent on experience)
About Super Efficient
Super Efficient is a fast-paced and expanding heating and plumbing company with a dedicated team that consists of two directors, 15 mobile engineers, and four office-based employees. Our office is located in Crews Hill, while our engineers serve clients all across London. We take pride in delivering unmatched customer service and expert knowledge in heating, plumbing & drainage. Our diverse client base includes property developers, estate agencies (some managing over 2,500 properties), independent homeowners, local councils, and landlords. Our close-knit team works together with a shared ethos, striving for excellence in every aspect of our service. We maintain high standards through ongoing training and guidance from our directors to ensure exceptional service is consistently provided. With 24/7 telephone support, our clients have peace of mind knowing that we are always available to handle emergencies promptly. As we expand into property development, this is an exciting opportunity to join Super Efficient and be part of a company on the rise.
Role Overview
As a Qualified Plumbing Supervisor, you will be the first point of contact for our team of 15+ engineers (and growing), assisting with technical enquiries, diagnosing faults remotely, and ensuring jobs are completed efficiently. You will play a crucial role in reviewing engineers’ reports, compiling detailed quotes for clients, and sourcing parts. This role requires a strong technical background in plumbing and heating, alongside excellent problem-solving and communication skills.
Key Responsibilities
* Provide technical support to a team of engineers, assisting with troubleshooting and problem resolution.
* Review and interpret engineers' reports, identifying required works and articulating findings clearly in client quotes.
* Prepare detailed and accurate quotations for clients based on site reports, ensuring clear breakdowns of labour and materials.
* Source and locate parts efficiently to prevent delays in job completion.
* Work closely with directors on high-priority or complex jobs.
* Ensure that engineers are well-supported and jobs run smoothly by proactively managing queries and follow-ups.
* Liaise with clients and managing agents, ensuring professional communication and a high level of service.
* Maintain compliance with Gas Safe and industry regulations, ensuring works are carried out to the highest standard.
Requirements
* Gas Safe or ex-Gas Safe qualified (must have worked with gas previously).
* Extensive hands-on experience in the plumbing and heating industry.
* Strong understanding of plumbing, heating, and drainage systems, including fault-finding and diagnostics.
* Ability to digest technical reports and convert them into clear, actionable quotations for clients.
* Experience sourcing and procuring parts quickly and efficiently.
* Excellent communication skills, both written and verbal, with the ability to liaise with engineers, clients, and suppliers.
* A proactive and solution-focused mindset with strong attention to detail.
What We Offer
* A dynamic and growing company with opportunities for career progression.
* Competitive salary based on experience.
* A supportive and collaborative team environment.
* The opportunity to play a key role in shaping and improving our operations.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* No weekends
* Overtime
Application question(s):
* Are you currently or have you been Gas Registerd?
* Have you managed a team of engineers in the past?
Experience:
* Gas & Plumbing: 5 years (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 07/02/2025
Expected start date: 18/02/2025
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