Do you have Cargo Reservations or GSA (General Sales Agent) experience? Are you a customer service professional who thrives on ensuring that your customers receive top quality service at all times? My repeat client is looking for a Cargo Reservation Agent to join a busy Heathrow team. The Reservations Agent reports into the Reservations Manager and provides the best in-class customer experience to airline customers, in order to maximise revenue opportunities & grow market share. This is a Monday - Friday position, working 9am - 5:30pm with a 30 minute lunch break. Main duties: Handling correspondence & enquiries received into the reservations e-mail inbox. Making bookings in the airline operating systems. Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve targets & meet deadlines Responsible for providing accurate reports to customers, both in the UK and abroad Chasing up offloads as well as reporting back within agreed timescales Feeding back to the Sales team with any upselling opportunities or system issues Requirements: Previous industry/cargo customer service experience within the airport (ideal) Strong administration and customer service skills (essential) Excellent planning and organisation skills (essential) Commercial awareness, resilience, team spirit & excellent attention to detail (essential) Professional attitude towards work, customers & colleagues Flexible & adaptable Benefits, Package & Pay: Salary of £24,000 - £27,000 per annum 20 days holiday bank holiday (rising to 25 days with service) Staff parking Free fresh fruit & healthy snacks On-site canteen Family-like atmosphere