Property Manager
OA are recruiting for a Property Manager to join our client’s highly successful and growing team.
The job holder will be responsible for handling and resolving complaints at the early resolution stage following the complaints process, from accepting or declining complaints, assessing evidence and communicating with disputing parties.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home after a successful probation period. Fixed term contract!
Salary: Around £28,000 – depending on experience
Property Manager- Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Property Manager - Key Responsibilities:
Receive and handle complaints making sure KPIs and timescales are followed, and work towards achieving an early resolution
Follow the process of collecting and collating complaint evidence and complaint fees, making sure the correct procedures are followed within timescales
Communicate with members and complainants updating them on the status of their complaint through regular contact and attempting to reach a resolution
Give complaint advice to members and complainants, including communicating with letting and estate agen...