Lister Medical Centre is looking to welcome a medical receptionist into our team, on a part-time basis for 30 hours per week, Monday to Friday, covering 2 shift patterns alternating between the following:
* Week 1: 07.30 to 13.30
* Week 2: 13.00 to 19.00
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
Key responsibilities include:
* Book appointments.
* Prepare consultation rooms.
* Open and secure premises at the start/end of day.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring registration procedures are completed.
* Ensure reception and waiting areas are kept tidy and update information boards.
About us
We are a friendly, supportive, democratic, well-organized, and enthusiastic GMS Practice, dedicated to providing traditional family-oriented General Practice based at a new purpose-built single site health centre in Harlow. We currently have approximately 20,000 patients, 5 partners, 3 salaried GPs, a large nursing support team, and a vast array of administrative staff. We are a training, teaching, and research practice for Cambridge students.
We are consistent in high achievement in all QOF and enhanced service areas, have an innovative team structure with individual patient lists (around 2,500 per FTE GP).
We operate the SystmOne computer system and are active members of local GP federation and CCG.
Lister Medical Centre has easy access to M11/M25, close to London and Stansted, and attractive Essex and Hertfordshire countryside, with excellent schools.
Person Specification
Experience
* Ideally previous medical/healthcare receptionist experience or equivalent, such as experience in patient and customer-facing roles or telephone call centres.
* Knowledge of implementing a range of administrative procedures.
* Excellent communication skills with a clear and polite telephone manner.
* Work in a polite, confidential, and discreet manner, respecting patients at all times.
* Experience working with the public, being sensitive and empathic in distressing situations.
* Confidence to work as part of a team and think independently.
* Strong IT and administration skills.
* Ideally SystmOne trained, although full training will be provided.
Qualifications
* Good standard of general education with a minimum GCSE Grade C in English and Maths, or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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