An exciting new opportunity has arisen with my Poole based client. The role would suit a candidate used to working in a manufacturing, product, or distribution environment. The ideal candidate will have experience processing returns, either from a warehouse administration capacity or as a returns admin or product administrator.
Our business manufactures products for a wide range of customers. Product quality is a key element of our business, this role will play a vital part in assuring we maintain our high standards of product quality.
Job Overview
Supporting the Product team by analysing and processing quality and returns data to resolve customer queries and feedback improvements into the product development cycle.
Objectives
* Manage the product return process for National accounts with a long-term goal to minimise product returns.
* Work closely with the manufacturing team and factories to resolve product issues arising at inspection.
* Resolve customer queries and issues by providing responses on websites and portals.
* Proactively assist the product team in product improvement opportunities.
Key responsibilities
1. Manage and maintain product return spreadsheets.
2. Organise returned product delivery process and liaise with all relevant internal departments.
3. Analyse product inspection reports, transfer and update relevant dat...