Sommelier - Chipping Norton
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
The Wild Rabbit is a modern British inn set in the heart of the Cotswolds - a place to eat, drink and sleep in a relaxed and welcoming setting. The Wild Rabbit family is growing, and we are looking for a passionate and experienced Sommelier to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room.
SALARY: 36000 + tronc
HOURS: Full time - 48 hours
THE WILD RABBIT BEHAVIOURS
* To always deliver excellent service, to all external & internal guests. This begins with providing Instant Service with a Smile!
* Take responsibility for making the guest experience seamless and be accountable for your mistakes.
* To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
* To be positive & genuine in dealing with any guest requests; Never Say No!
* Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
* To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
* To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
* To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
* To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
* To enjoy yourself at work in order to create a special work environment.
* Display the attention to detail that we are renowned for and take pride in our surroundings
YOUR RESPONSIBILITIES
WINE
* To have exceptional knowledge of the wine, beers and cocktail lists
* Manage wine cellar and stock
* Ordering of wine
* Running special events and tastings in the wine cellar, private dining room and cottages
* Have full knowledge of ingredients in order to give accurate allergens advice
* Actively drive average spend per head through wine service
* Ensure all bills are correct
* Support all Managers in the sales of wines and to advise them on the best wines
appropriate for the guest
SERVICE
* To adhere to the agreed steps of service at all times
* Ensure the wine service provided to guests is of the highest quality
* To take charge of wine service and train others in your absence
* To take an active role in service with both running a section and running food when not needed on wine service
* To take ownership of wine service for private dining events
* To keep a constant attentive eye to the timing and flow of service at the bar tables
* To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
* To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty
OPERATIONS
* To highlight H&S matters to your line manager
* To deliver and champion The Wild Rabbit standards
* To be proactive in assisting your team member colleagues
* To activity share knowledge of your subject
* To be reliable and punctual on shift
* To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
* To attend training courses when requested
PERKS & BENEFITS
* Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.