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Up to £28,000 per annum depending on experience
37.5 hours per week
Nuffield Health is the UK's largest Healthcare Charity. We're passionate about building a healthier nation and shaping an outstanding patient experience. It starts with great leadership. It starts with you.
As a Patient Services Lead at our Brentwood Hospital, you will bring experience in a similar customer-facing environment. Ideally, you've held a Team Leader role that's equipped you with the essential skills and understanding to succeed here. You're also dedicated to providing the highest standard of care, have good communication skills, and ideally possess knowledge of clinical terminology.
As a Patient Services Lead, you will:
1. Demonstrate positive behaviour, attitude, and outlook to support the Patient Services Manager at all times, especially in terms of setting standards for team members and presenting a united front around business and strategic decisions.
2. Show excellent customer service skills as part of the Patient Services Teams.
3. Ensure the work within the areas of administration and support meets all required standards and time scales.
4. Handle all enquiries or queries raised efficiently and effectively, escalating appropriately.
5. Manage work scheduling/rotas, approve time entries, and annual leave requests.
6. Work as part of the team, including occasional shift work.
7. Complete staff one-to-ones, PDR, and all other management duties.
8. Manage team compliance with Mandatory training.
9. Manage Health and Safety compliance within Patient Services areas.
10. Ensure department KPIs are being met.
11. Ensure the department is fully covered.
12. Support other areas within Patient Services if required.
To succeed as a Patient Services Team Lead, you will need:
1. Supervisory experience for a minimum of two years.
2. Previous experience of leading a team of a minimum of eight.
3. Ability to motivate staff and build and maintain positive morale within the workplace.
4. To act as the first point of contact for many of our patients, you will need to be polite, professional, and able to show empathy as the patients' ambassador.
5. Excellent communication skills and the ability to disseminate information.
6. Excellent interpersonal skills.
7. A positive outlook on change, ability to adapt, and a flexible approach.
8. Ability to review and refine admin processes.
9. Ability to present to a group in meeting situations.
10. Ability to work under your own initiative.
11. Experience of working in a customer-facing environment.
12. Computer literacy, database, and MS Outlook skills are essential.
13. Ability to remain calm and take control of situations where necessary.
14. Ability to learn quickly and retain a variety of information.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. As well as access to our gyms, you can enjoy expert financial advice, a cycle to work scheme, and more. At Nuffield Health, we take care of what's important to you.
Our modern, well-equipped hospital provides a range of services and treatments from outpatients and minor procedures to inpatients and major surgical specialties. Hospital facilities include 42 beds, 4 theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, General Imaging, Pathology, Physiotherapy, and an onsite Pharmacy. We are established as one of the leading providers of healthcare in the area and have just completed a major refurbishment of the Endoscopy Unit. With excellent patient satisfaction rates, we are proud of our reputation for clinical excellence and outstanding care. Brentwood hospital specializes in orthopaedics, general surgery, men's and women's health, children's services, and cosmetic surgery.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
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