Job summary The Kingston GP Federation (Kingston GP Chambers) is recruiting for an experienced part-time receptionist on behalf of Canbury and Berrylands surgeries. The successful post-holder will be expected to work across both sites; (Canbury-Central Kingston and Berrylands-Surbiton Health Centre). The part-time opportunity will be offering a minimum of four shifts a week (minimum 20 hours per week) which will generally be 1pm - 6.30pm or 1pm - 8pm. Please only apply if you are able to commit to these hours. Canbury and Berrylands are well established GP Practices within Kingston and Surbiton. Both practices are part of the COBB (Canbury Churchill, Orchard, Berrylands Primary Care Network (PCN) Each practice has been rated as 'good' by the Care Quality Commission (CQC) and offer high quality compassionate health care to patients in a friendly welcoming setting. Patient care is at the heart of everything the practices do, with the aim being to provide patients with a personalised medical and nursing service. There is also the willingness to work hard to ensure that patients receive the care we would wish for ourselves and families. Main duties of the job Job summary: It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. To facilitate patients accessing the clinical care provided by the practice. To support the GPs and Nurses in providing that care. To act as first point of contact for anyone accessing the practice. Job responsibilities: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone. Restoring the telephone service in the morning and checking for any messages. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours. Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy. About us Canbury and Berrylands are a well established GP Practice within Kingston and Surbiton. Both practices have been rated as 'good' by the Care Quality Commission (CQC) and offer high quality compassionate health care to patients in a friendly welcoming setting. Patient care is at the heart of everything the practices do, with the aim being to provide patients with a personalised medical and nursing service. There is also the willingness to work hard to ensure that patients receive the care we would wish for ourselves and families. Date posted 16 October 2024 Pay scheme Other Salary Depending on experience Salary dependent upon experience Contract Permanent Working pattern Part-time Reference number B0276-24-0059 Job locations Canbury Medical Centre 1 Elm Road Kingston Upon Thames Surrey KT2 6HR Surbiton Health Centre Ewell Road Surbiton Surrey KT6 6EZ Job description Job responsibilities Job summary: It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. To facilitate patients accessing the clinical care provided by the practice. To support the GPs and Nurses in providing that care. To act as first point of contact for anyone accessing the practice. Job responsibilities: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone. Restoring the telephone service in the morning and checking for any messages. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in: In confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to): - Awareness of national standards of infection control and cleanliness and regulatory / - contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Knowledge of hand hygiene Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Personal / Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Job description Job responsibilities Job summary: It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. To facilitate patients accessing the clinical care provided by the practice. To support the GPs and Nurses in providing that care. To act as first point of contact for anyone accessing the practice. Job responsibilities: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone. Restoring the telephone service in the morning and checking for any messages. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in: In confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to): - Awareness of national standards of infection control and cleanliness and regulatory / - contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Knowledge of hand hygiene Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Personal / Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Person Specification Knowledge and skills Essential Excellent communication skills Strong IT skills Ability to work within a team Good inter-personal skills Good organisational skills Desirable Experience using EMIS Experience Essential Experience of working with the general public Experience of providing good customer services Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential Good standard of education Desirable NVQ level 3 in Health and Social Care Care Certificate Person Specification Knowledge and skills Essential Excellent communication skills Strong IT skills Ability to work within a team Good inter-personal skills Good organisational skills Desirable Experience using EMIS Experience Essential Experience of working with the general public Experience of providing good customer services Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential Good standard of education Desirable NVQ level 3 in Health and Social Care Care Certificate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Kingston GP Chambers Address Canbury Medical Centre 1 Elm Road Kingston Upon Thames Surrey KT2 6HR Employer's website https://www.kingstongpchambers.co.uk/ (Opens in a new tab)