Customer Services Associate - 1st Line (HR/Payroll)
Competitive plus Bonus plus Benefits
Wigan, UK/Leeds, UK
Permanent Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group areseeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.
We're looking for candidates to join us on both permanent and fixed-term contracts.
What Will You Be Doing?
As a Customer Services Analyst - 1st Line, your responsibilities will include:
1. Responding to incoming customer cases, providing support and guidance on our products
2. Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
3. Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
4. Escalating more complex issues to the 2nd Line Support team when necessary
5. Achieving individual and team targets, including Net Promoter Score and quality metrics
6. Prioritizing daily worklo...