PURPOSE OF THE ROLE • Providing administrative support to the maintenance team • Day to day running of the site office. KEY RESPONSIBILITIES • Liaising with colleagues and tenants to schedule appointments. • Maintaining professional relationships with clients and ensuring satisfaction. • Overseeing the progression of on going jobs. • Updating and maintaining our CRM systems. • Conducting audits to ensure compliance and accuracy. • Managing phone calls and handing client enquiries and accuracy. • Preparing and sending quotes to clients. • Preparing and sending invoices to clients. • Managing and having regular contact with operatives, ensuring the workload is completed within timeframes and clients have been updated. • Scheduling and planning appointments. • Handing incoming enquiries and ensuring efficient communication. • Weekly reporting. • Be the first point of contact and delivering excellent customer service for all queries. • Maintaining the Repairs Mailbox on Outlook and responding to queries. • Monitoring of the phone line. • Raising urgent and non-urgent repairs. • Providing effective communication to customers. • Ensuring confidentiality and compliance with GDPR regulations. • Carrying out general day to day admin. • The duties within any role vary from day to day. WHAT YOU’LL NEED ESSENTIAL • Qualified to GCSE/O’Level standard or similar. • Experience of delivering a front line, customer focussed service. • Experience of working in a housing management or maintenance environment. • A working knowledge of using IT systems used such as Microsoft Outlook. • Effective communication skills. • Strong administrative skills • Experience in working with all MS Office packages. • Experience working to deadlines. • Good communication skills. • Strong organisational and time management skills. • Ability to work as part of a team. DESIRABLE: • Strong knowledge of Residential Property Management • Experience in CRM Salary: £23,000 - £26,000 Full in time in the office Mon - Fri 9am - 5pm