A client based in Bromley Kent is recruiting for a Team Leader within their Customer Services department.
The Team Leader is responsible for assisting in managing a high level of administrative support services.
The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators.
Key Responsibilities & Duties
* Manage the day to day duties in accordance with agreed service levels
* Review, monitor and maintains quality controls of the teams work, providing feedback
* Identify and provide training required by the team
* Regularly assesses the performance and behavioural competencies of team members
* Reviews objectives and creates training and development plans
* Deals with customer complaints
* Continuously improves and automates administration processes
* Ensures procedures are up-to-date and fit for purpose
* Works within agreed process and payment authority levels
* Manage business practises, processes, changes and risks
* Completes administration tasks as and when required
Knowledge, Skills & Experience
1. Experience of working as a cu...