A client based in Bromley Kent is recruiting for a Team Leader within their Customer Services department. The Team Leader is responsible for assisting in managing a high level of administrative support services. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators. Key Responsibilities & Duties Manage the day to day duties in accordance with agreed service levels Review, monitor and maintains quality controls of the teams work, providing feedback Identify and provide training required by the team Regularly assesses the performance and behavioural competencies of team members Reviews objectives and creates training and development plans Deals with customer complaints Continuously improves and automates administration processes Ensures procedures are up-to-date and fit for purpose Works within agreed process and payment authority levels Manage business practises, processes, changes and risks Completes administration tasks as and when required Knowledge, Skills & Experience Experience of working as a customer service Team Leader/Supervisor Strong written and oral communication skills Experience of planning, monitoring and controlling work Experience of motivating, coaching and developing a team Good organisation skills and ability to prioritise to meet business deadlines Good interpersonal skills Able to identify and assess risk in a customer services environment Working Monday to Friday, Excellent benefits - Hybrid working, Plus Bonus