JUNIOR HELPDESK ENGINEER - 12 Month FTC
LONDON
29,000 + FREE TRAVEL IN ZONES 1-6
Our Client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.
This is an exciting opportunity to work with a global company that puts its people at the forefront of everything they do. If this sounds like your type of role, get in touch today!
Junior Helpdesk Engineer - Job Duties
* Communication with end users from the EMEA region face to face or via telephone, email, or collaboration tools.
* 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
* Hands-on Desktop/Laptop PC Support Skills.
* Network and PC implementation and optimization.
* Understand and detailed planning and designing for customer's PC and Network.
* PC/Network/Desktop Security element configuration including day-to-day service delivery.
* Migration planning and execution. Support PC and Call Centre systems (incl. DC server).
* Proof of concept testing and acceptance testing.
* Vendor negotiation and control.
* Development and implementation of new features and services.
* Establish and cease PC/Desktop Security systems.
* Project and service delivery schedule management.
* Utilize/update ticketing system.
* Documented approach for implementation and modification.
* Visit customer premises when required for project or maintenance contract work incl. cover staff.
* Periodical status report to line manager.
* Coordination of operation flow with each department and customers.
Junior Helpdesk Engineer - What we are looking for
* Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc.), and Firewall products.
* Excellent written and verbal communication skills in English; speaking Japanese would be an advantage.
* Ability to investigate and source answers to various email and telephony enquiries about technical issues.
* Proven customer service experience.
Junior Helpdesk Engineer - What's in it for you
* Exposure to a global organisation
* Great Benefits Package
* Free Travel to work!
* Training Opportunities in Japan
May & Stephens Ltd is acting as an Employment Business in relation to this vacancy.
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