Who we are The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do. Stark Connect joined the Stark Group in June 2022 where our team installs and maintains a new generation of Smart Meters across the UK – clever technology that enables a range of businesses to manage their energy use. It also delivers a safe, quality after-service. The role This role will primarily involve contacting Stark Connects portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand. This role is subject to an initial 6-month probationary period with a look to offer a permanent role upon successfully meeting targets and role requirements. Key responsibilities & accountabilities Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures Efficient scheduling of appointments into engineer’s diaries Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations. Working to set performance targets Using initiative to resolve scheduling and associated issues that occur within the team Ensuring scheduling is in line with service level commitments and requirements Building strong work relationships with your sub team and broader Scheduling team, as well as engineers Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs What you'll bring Technical Skills & Knowledge: 2 years’ experience in associated field – desirable but not essential Knowledge of Meter Operators (MOP) – desirable but not essential Excellent Customer Care skills Excellent communication skills Good interpersonal skills Keyboard/Personal computer skills Strong multitasking skills Strong problem-solving skills Knowledge of relevant company procedures Behaviours: Consistently professional, confident and calm even in challenging and pressurised situations Demonstrate a customer focused approach Experience of working in a targeted environment Attention to detail is paramount Flexible, helpful and enthusiastic approach Demonstrate ownership of tasks, activities and use initiative Proactively shares knowledge, skills and experience with others to increase team performance Effectively works as part of a team and individually Strive to get things right first time Communication & Interpersonal Skills: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Apply today. Successful candidates will hear from us within 10 days. Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.