Salary
Up to £28,410 per annum depending on experience
Location
Lowestoft, Suffolk
About the role
Due to the progression of our existing staff and expansion of our team, we are looking for passionate people to support our customers in arrears here at Trinity House in Lowestoft.
Start date 20th January 2025. Full time 37 hours - Salary up to £28,410.
We’re an inbound contact centre who help and assist customers in arrears, providing support and always seeking the best outcome. It’s a fast-paced environment with a variety of calls ranging from payment plans, affordability schemes, litigated queries to signposting to external companies.
Previous experience in an arrears-based role is desirable but not essential if you have the other qualities the role requires. We provide fully paid training to give you the tools and skills you need to develop and succeed.
About you
Our customers are at the heart of our business which is why our customer advisors need to be positive, enthusiastic people who have a real desire to deliver amazing customer service. You will also be a great communicator, empathetic, an exceptional listener, open-minded, goal-oriented, and a team player.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities, and attributes. They are the guiding principles which define who we are, what we do, and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
* Results Driven: We take responsibility for achieving excellent business results.
* Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
* Customer Focused: We aim to exceed the expectations of our internal and external customers.
* Innovative: We continuously strive for innovative and better ways to deliver our business.
* One Team: We work together consistently, promoting cooperation to achieve our corporate objectives.
Our benefits
We offer a range of benefits to colleagues including:
* Enhanced maternity pay
* Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
* Company pension scheme
* Digital GP
* Award-winning wellbeing website
* Employee Assistance Programme
* Life assurance
* Qualification loans
* Professional subscription
* Buy and sell annual leave
* Discounts and cashback offers
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