First Line Support Team Leader | £30,000 to £32,500 | SheffieldHours: 12:00pm – 21:00pmMonday to FridayA very exciting opportunity has arisen for an accomplished and experienced First Line Support Team Leader to join a dynamic business who specialise in managed IT support. As a First Line Team Leader, you will manage a technical support team that provides industry-leading support to both existing and new customers. You will work as part of the Customer Care Support Management team to ensure the successful delivery of department strategic objectivesWhat we're looking for:
1. A background in service desk support, ideally within an MSP
2. Experience working in a fast paced technical support environment
3. Be an experienced leader and able to showcase leadership skills
4. Strong interpersonal skills, with the ability to build positive relationships, resolve conflicts, and foster a collaborative team culture
5. Confidence in providing regular feedback and conducting performance reviews to help team members grow professionally
6. Skilled at managing workloads, delegating tasks effectively, and ensuring efficient use of team resources
7. Basic knowledge of switching infrastructure and protocols and LAN and WAN technologies
8. Knowledge of operating systems including Windows, Mac & Linux
9. Have a logical approach to problem solving
10. Any extra languages are a bonus!!!!