Job Description
NOC Engineer - £35,000 Basic Salary
Ready to make a meaningful impact in the world of customer support?
Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a NOC Engineer and be part of an innovative telecommunications company that's transforming customer service.
You'll have the opportunity to:
* Develop your technical skillset as well as having the opportunity to become the lead engineer in a growing team!
* Collaborate within a team that blends technical expertise with exceptional customer experience.
* Progress into network engineering, management or project management! This is a growing company where their customer base has tripled in the last 5 years, with projections to double again by the end of this calendar year! As the company grows, senior roles will open up.
You'll benefit from:
* Competitive Compensation: Receive a starting salary of up to £35,000 along with opportunities for promotions and growth.
* Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.
* Step into a company that's not just about the job, but about cultivating a collaborative and rewarding environment.
Responsibilities:
* Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
* Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.
* Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
* Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.
Required Skills & Experience:
* An understanding of Wireless Networking.
* A passion for delivering exceptional customer experiences.
* Eagerness to engage with various technologies and contribute to a multifaceted team.