Senior Operations Manager (Transport)
Location: Hatfield, UK
Employment Type: Full-time, Fixed-term (18 months)
Salary: £55,000-£60,000
The Company
This company is a leader in the digital freight industry, combining advanced technology with expert logistics knowledge to optimize operations for hauliers and customers. With a mission to revolutionize road freight, the company is focused on improving efficiency and reducing environmental impact while maintaining industry-leading service standards.
Role Overview
We are seeking an experienced Senior Operations Manager to lead the live operations team. The successful candidate will be responsible for overseeing day-to-day operations, driving performance, and ensuring service excellence. This role is key to maintaining profitability and high operational standards while supporting the company's strategic goals.
Key Responsibilities
1. Lead the live operations team to deliver high performance.
2. Ensure service levels are consistently exceeded for shippers and carriers.
3. Oversee the accuracy and timeliness of the Carrier Self Billing program.
4. Work closely with the onboarding team to smoothly integrate new partners.
5. Uphold company values while ensuring profitability through accurate platform transactions.
Qualifications:
1. Minimum of 5 years of operational experience in road freight (UK/Ireland).
2. Proven leadership and management skills.
3. Strong understanding of UK & Ireland geography.
4. Exceptional problem-solving and decision-making abilities.
5. Strong ability to motivate and lead teams to exceed operational targets.
What the Company Offers
1. 33 days of holiday
2. 15% non-contractual bonus
3. Pension scheme and private medical cover
4. Employee discounts and additional benefits
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