ASSISTANT SECURITY MANAGER– 40 HOURS
* Are you an experienced Security Supervisor looking for a new role?
* Do you have a keen eye for detail?
* Do you love all things luxury retail?
* If so, we want to hear from you!
Luxury department store, Harvey Nichols, is searching for a Security Team Supervisor to join its thriving Birmingham store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As the new Security Supervisor, you will work 40 hours a week across our opening hours.
All your hard work, rewarded…
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
* Up to 40% off fashion
* Up to 40% off hospitality, food market and hampers
* 30% off beauty and perfumery, wine and spirits
* Clothing allowance
About the Role…
We’re looking for an enthusiastic, confident, and dedicated individual to help lead, train, and develop the security team in store. Guide and work with the team to help reduce theft, maintain a safe working environment, and keep our people safe with a smile. You’ll work with various Security Systems in store and help constantly develop these systems to ensure we are working with the best information we can get. We need to do all we can to support the Security Team to minimise any losses and risks to the store.
* Keep the team working well, communicating, and focused on the right areas of the store. Ensure we have the right people at the right times in the right places, while ensuring our team's skills are fully utilised.
* Recognise who needs what training and in what areas, then work with the Retail Support Manager to best upskill and train the team.
* Build great working relationships with everyone from the Cleaning Team and Shop Floor Assistants to the Store Management team and other site Security Teams.
* Investigate and follow-up on all reported store incidents from internal theft, suspicious activity, and external theft. Understand and know how to Review CCTV Footage, Interview staff, and produce reporting (MG11 Statements) for Police as required.
* Review store till transactions and complete Till Checks with the cash office to ensure staff are all following store procedures. Complete random Locker Checks and Staff Searches as required.
* Know security systems including CCTV, RFID, Panic Alarms, and intruder detection systems, ensuring they are working and regularly maintained. Keep up to date on new Technology for Security in store and roll out training to the security team as new technology is introduced.
* Live and breathe Security & Loss Prevention, keeping up to date on all current Security intelligence through establishing excellent relationships with other Harvey Nichols stores, other retailers, local police, and agencies.
To ensure that the Security Manager and the Store Manager are kept up to date with all matters relating to security via updates. We want to know what has happened, why it happened, how we’re going to stop it from happening in the future, and what we can do to support the team with this.
Is this you?
* Great communication skills
* Customer service centric
* Ability to work under pressure
* Great at building working relationships
* Has real drive and energy
* Motivated to deliver
Have you done something like this before?
* SIA Licence
* Experience of having successfully managed an in-house and contract security team
* Knowledge of CCTV Systems & Security Technology
* Ability to investigate fully any incidents that occur in store and produce Digital Reports
* Analytical Skills to review Till Transactions, store stock data, and data intelligence
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
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