Portsmouth
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Job Summary:
Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.
Duties/Responsibilities:
* Provides the highest level of service to our guests, maintaining a friendly and approachable demeanor / appearance.
* Creates a positive experience for guests by having a visible presence of security around the property.
* Offers a warm welcome and a fond farewell to guests entering the casino.
* Displays an upbeat and positive attitude with guests and team members.
* Conducts proactive introductions with guests.
* Remains knowledgeable of property events, promotions, amenities, and restaurant hours.
* Assists patrons by providing directions to property amenities.
* Assists in the execution of emergency procedures as directed by security leadership.
* Performs specific security duties as outlined by Security Department policies and procedures.
* Reports suspicious or unusual activity to security leadership.
* Gathers information for preparing security incident reports/investigations.
* Documents a complete and thorough investigation of incidents.
* Ensures department compliance by making all necessary and proper notifications.
* Requests to see identification from all visitors.
* Follows department Standard Operating Procedures for verifying identification.
* Verifies a patron’s identification to prevent underage access to the gaming floor.
* Maintains vigilance at casino entrances and avoids distractions.
* Remains knowledgeable regarding different types of manufactured IDs and new security features on state-issued IDs.
* Communicates to supervision when changes are observed with state licenses.
* Handles situations with compassion and maintains confidentiality of security-related incidents.
* Handles sensitive guest matters with professionalism.
* Respects and courteously handles turned away guests.
* Resolves guest issues using all available resources.
* All other duties as assigned.
Minimum Education and Experience Requirements:
* Must be 21 years of age or older.
* High school diploma or equivalent.
* Prior experience in law enforcement, military, or security field preferred.
* Prior experience in performing ID checks to verify age preferred.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
* Ability to communicate to a group of people with a command voice.
* Ability to examine identification critically for potentially forged, fraudulent, or manufactured documents.
* Ability to compare a document/license photo with the person presenting the identification.
* Ability to handle repetitive work.
* Excellent oral and written communication skills.
* Ability to read and write English.
* Ability to perform basic math to calculate a person’s date of birth.
* Ability to communicate with Team Members and guests.
* Ability to be a team player.
* Ability to work flexible shifts and days of the week, including holidays.
Physical Requirements:
* Regularly required to see, walk, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms.
* Must be able to walk, run, stand for long periods, kneel, stretch, push, pull, and lift weight for a full 8-hour shift.
* Ability to work in a noisy and smoky environment.
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