Are you an experienced customer service professional with strong administration and Excel skills? Are you looking to build a career in the lucrative medical and beauty supplies and services sector? Our contact centre is looking to recruit sales-oriented people to join our friendly and supportive team here in Lisburn.
On a day-to-day basis, you'll be taking a high number of inquiries from our clients.Who are our clients? We area one-stop shop, which dental practices and beauty clinics come to for a wide variety of their needs. As such, this role requires somebody who can process detailed orders and handle complex inquiries with regards to medical services at pace, whilst building rapport and upselling.
If you have strong attention to detail, IT skills and can thrive in a fast-paced environment thenwe'd love to hear from you.
Main Responsibilities:
* Answer incoming calls, emails and faxes and respond to all enquiries in a professional and friendly manner
* Process sales orders on system, advise customers and sales reps of back orders and suggest alternatives
* Answer web chat enquiries and advise marketing department of any customers issues with web ordering
* Prepare sales quotations for customers and sales personnel
* Perform outbound telesales to help drive sales. Participate in vendor days and other sales campaigns
* Prepare reports for customers and suppliers as requested by CSD manager
* Assist purchasing department with processing purchase orders during staff holidays or sick leave
* Request prescriptions for all orders of unlicensed medical products
* Process customer claims for free goods from suppliers where customer has given permission
* Follow the standard procedure for recording all customer complaints taking special care to immediately notify the Responsible Person of any complaints regarding medicinal products.
* Request and process payments from customers whose accounts are on credit stop and notify accounts department of all credit card transactions made.
QM System Responsibilities
* Comply with Company’s Quality & Environmental Management System requirements i.e. perform your work according to your process documents, procedures and maintaining document information/completing department forms/records as required.
* Understand and apply our quality and environmental policy statements in all aspects of your work.
* Contribute towards achieving the companies objectives
* Ensure that the needs and requirements of company’s internal staff and customers are understood and delivered.
* Help develop and improve the company’s internal processes and management system by reporting corrective actions, updates and improvement ideas.
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