University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
This is an opportunity for a hard working individual to join the Adult Therapies Physiotherapy Department at University Hospitals Bristol and Weston NHS Foundation Trust.
We are looking for a Receptionist / Clerical Officer to join our specialist outpatient teams working at Weston General Hospital. The Adult Therapies, Physiotherapy Department is responsible for the assessment and management of outpatients with musculoskeletal conditions.
Key experience you will need to apply for the role:
* Previous experience of being an initial point of contact for patients
* The ability to communicate effectively both via telephone and in person
* Appetite to learn and develop
* IT literate
* Previous experience using Careflow or other patient administration system is desirable
Main duties of the job
The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services. We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient centred service.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge & Experience
* Previous reception experience in a Healthcare or Public setting
* Previous NHS experience
* Clerical / administration experience inc. filing and/or reception
Qualifications & Training
* GCSE - grade C or above in English Lang & Maths
Skills & Abilities
* Excellent / professional telephone / reception manner
* Flexible approach to duties
* Able to work under pressure & meet deadlines (whilst maintaining a high standard of accuracy)
* Good organisational skills
* Confident to handle difficult conversations
* Ability to work as a team
* Ability to work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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