* Would you like to work for a leading motorcycle retailer?
* Would you like to represent the premium British automotive brand?
* Are you committed to providing exceptional customer service to a loyal customer base?
* Do you take pride in doing an excellent job?
If you can answer yes to all of the above questions, then we want YOU to join our exceptional team today!
About Us:
Suffolk Triumph is a leading Triumph Motorcycles Dealership committed to its people who provide exceptional customer service and high-quality vehicle maintenance. We have a strong reputation for quality and reliability, and we take pride in our team of skilled professionals who are dedicated to keeping our customers on the road with confidence.
Job Description:
We are currently seeking a highly motivated and customer-focused individual to join our team as an Aftersales Specialist. As an Aftersales Specialist, you will play a crucial role in ensuring customer satisfaction by providing excellent service, accurate information, and effective communication throughout the vehicle maintenance process.
Responsibilities:
* Greet customers and provide a warm and welcoming experience
* Listen to customer concerns and accurately document vehicle issues
* Communicate with technicians to obtain accurate diagnostics and repair estimates
* Provide detailed explanations of recommended services and associated costs
* Coordinate and schedule service appointments
* Keep customers informed of the status of their vehicle during the service process
* Address and resolve customer inquiries and concerns in a professional manner
* Upsell additional services as appropriate
* Maintain a clean and organized service advisory area
Qualifications:
* Previous customer service experience is beneficial
* Strong communication and interpersonal skills
* Excellent customer service and problem-solving abilities
* An interest in learning new skills within the automotive industry
* Ability to multitask in a fast-paced environment
* Proficient computer skills for record-keeping and communication
* Team player with a positive attitude
Benefits:
* £28,000 OTE (£25,000 guaranteed annually)
* Ongoing training and development opportunities
* Career development opportunities
* Employee Motorcycle Purchase Scheme
* Clothing, Parts and Accessories Purchase Scheme
* Employee Clothing Sale
* Car Lease Scheme
* Performance bonus
* Pension Scheme
* Referral Programme
How to Apply:
If you are a customer-focused individual with a passion for the automotive industry, we invite you to apply for the Aftersales Specialist position at Suffolk Triumph.
Lings Motor Group is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
Join our team and contribute to our commitment to excellence in automotive service!
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
* Performance bonus
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* Referral programme
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Weekend availability
Application question(s):
* Do you hold a valid motorcycle licence?
Experience:
* Aftersales: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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