JOB PURPOSE: The post holder will provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. The post holder will deal with day to day enquiries and will liaise with external organisations to chase up clinical letters, appointments and referral queries. The post holder will provide excellent organisational skills, managing health information, which includes ensuring accuracy, accessibility, and security of data. The post holder will act on their own initiative in dealing with day to day issues. MAIN DUTIES AND RESPONSIBILITIES The post holder will update staff on any changes to contact details or any new pathways that reception staff may need to be aware of. To be fully aware of confidentiality guidelines and exercise judgement and care when exchanging confidential patient information. Manage time and resources effectively with ability to prioritise workload and be flexible in response to changing and urgent needs when required. To be a flexible member of the team, working to fulfil the needs of the practice. The post holder will type referral letters for all GPs, clinical staff and help the practice manager with any secretarial duties when required. To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To assist the practice manager with all clerical and administrative duties. To establish and maintain filing and administrative systems so that written or computer information whether patient specific or business related, is easily accessible and secure. To deal with queries from doctors and patients on a daily basis. To retrieve medical records and assist the completion of medical/insurance records. To retrieve incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain and monitor patient registration systems. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To liaise with the Practice Manager to maintain adequate supplies of office stationery in order to perform secretarial duties. To receive and dispatch mail and maintain a pending system.