Key Contribution Areas
1. To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
2. Ask open questions to find out customers needs
3. To recommend, select and locate the correct merchandise for the customers needs
4. To provide information about in store offers, promotions and store cards
5. To receive and process cash and card transactions
6. Be aware of latest trends and remain fully updated on product knowledge
7. Maintain a customer friendly and customer focused environment at all times.
8. Guarantee a high level of customer service at all times.
9. Educate and guide customers about Flannels, the brands and the product we sell.
10. Offer alternatives and add on sales as and when necessary
11. Ensure store standards are complete and the store is prepared for the next trading day
12. Comply with all Flannels policies and procedures at all times.
Qualifications
Skills and Knowledge
13. Excellent communication skills
14. Able to work effectively within a team environment
15. Customer focused
Personal Qualities
16. High level of personal energy to drive projects to completion
17. Confident and assertive
18. Positive and enthusiastic with a can do attitude
19. Passion for fashion retail
20. Professional manner
21. Fashion conscious and trend aware
22. Flexible and reliable
Additional Information
Think without limits - Think fast, fearlessly, and take the team with you.
Own it and back yourself - Own the basics, own your role and own the results.
Be relevant - Relevantto our people, our partners and the planet.
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.