The Account Executive will be responsible for working closely with our clients, suppliers, and internal contacts delivering services professionally, to specifications and on time in line with SLA’s. The role functions as part of the retailer team.
As the Account Executive, you will manage projects and liaise with suppliers and clients, delivering excellent customer service whilst fulfilling day-to-day requirements. You will coordinate the production process and process orders in line with the client brief and expectations.
This is a fast-paced role dealing with a variety of marketing and commercial print projects. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service.
Key Responsibilities
* Provide support to the Account Manager.
* Provide technical input and advice on print projects as required.
* Take briefs from the client and ensure requirements such as specifications and critical dates are captured.
* Produce detailed specifications for internal and external clients.
* Brief suppliers on client requirements.
* Monitor projects to ensure they are delivered to specification, on time, and in line with SLA’s.
* Ensure activity is recorded using the designated company tools.
* Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client.
* Implement new methods and procedures as required.
* Ensure invoicing procedures are followed.
* Manage and fulfill client expectations.
* Manage day-to-day operational requirements.
* Build and develop relationships with key stakeholders.
* Deliver excellent customer service to clients, suppliers, and internal stakeholders.
Knowledge, Skills + Experience
* Experience working within a client services environment directly engaging with clients.
* Experience working within a Marketing/Retail environment.
* Numerate with a strong commercial understanding.
* Ability to manage multiple projects simultaneously.
* Strong time management and prioritization skills.
* Experience in finding solutions.
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