Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham, West Midlands (England), B1 2AX : Bristol, South West England, BS1 6EH : Longstanton, East of England, CB24 3EN : Liverpool, North West England, L3 1BP : Leeds, Yorkshire and the Humber, LS11 9AT : Manchester, North West England, M1 6EU : Newcastle upon Tyne, North East England, NE4 5BZ About the job Job summary Working in a team with our Head of User Centred Design and the wider Digital Outcomes Team, the Lead Service Designer will play a critical role in developing a service-oriented approach to the design of the capabilities critical to Homes Englands success. You will be joining our small but enthusiastic and talented team, who are committed to making positive change in how Homes England realises its strategic objectives by focussing on user needs. The team are dedicated to putting the end-user at the heart of the services that are designed, working collaboratively and cross-functionally, and taking an innovative and creative approach to delivering impactful change. The team believes in working in a collaborative way, actively seeking diversity of experience and perspective to inform effective decision making and problem solving within their team. Job description This is a rare chance to shape the approach to delivery of user-centred services in a national organisation with real social purpose. Working with key stakeholders and a cross-functional team of research, content design and product management, you will ensure effective delivery of strategic outcomes, and shape the way that we deliver - in particular, at the discovery and alpha phases - where the opportunity to experiment, prototype and test solutions with end-users is greatest. The role will support the design and delivery of key strategic projects at Homes England - and require consideration of how different capabilities connect to deliver the overall services critical to Homes Englands success. There are some exciting and challenging projects to get involved with that require creativity, strategic thinking and great stakeholder management skills. This is an excellent opportunity to balance day to day delivery and operations of a design function with shaping and delivering a scalable and innovative approach to delivery at scale within the organisation. Person specification You'll be comfortable coaching and leading the small design team through complex challenges, helping them to navigate multiple priorities, reconciling urgent and important work, all whilst aiming to continuously improve the practice of service design at Homes England. You will be proficient in User-Centred Design, and comfortable getting involved directly when needed. Youll be both pragmatic and able to respond to urgent challenges whilst defining a longer term strategic trajectory for the team. Youll be comfortable facilitating cross-functional conversations and workshops - building consensus on plans and objectives, and able to utilise your team effectively to maximise their impact on strategic priorities. Talking of which, youll be comfortable with managing multiple initiatives in parallel, and able to quickly make priority decisions in an environment where theres always more to be done than there is capacity. Delivering on a mission as bold as ours isnt always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Service Design team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. As an experienced Design professional youll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. Benefits Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include: Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays. Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours. Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health. Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees. We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave. Things you need to know Selection process details Things you need to know How to apply? To apply please follow the links to our careers page. Security Successful candidates must pass a disclosure and barring security check. Selection process details For more information on the role, please see the attached Job Description. Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England. Please note Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application. Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential. Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here: https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter Nationality requirements Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here. Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria. Further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Name: Recruitment Team Email: recruitmentinfohomesengland.gov.uk Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Recruitmentinfohomesengland.gov.uk Email : Recruitmentinfohomesengland.gov.uk Recruitment team Email : Recruitmentinfohomesengland.gov.uk Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail