Job Title - Delivery Coordinator
Reports to - Regional Connectivity Hub Team Lead
Department - Operations
Salary - £22,000 - £25,000 (DOE)
Location - Shoreham by Sea
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.
We are now recruiting for a Delivery Coordinator.
Positioned within the connectivity hub reporting into the regional connectivity hub team lead, the Deliver Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.
Principal Responsibilities
* Day to day delivery of data Services, WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.
* Owning the relationship between supplier and customer ensuring smooth implementation
* Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
* Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time.
* Ongoing maintenance and response for any Provisioning Inbox queries.
* Asist with adhoc cover of colleague’s work during periods of absence.
* Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
* Adhere and contribute to the company’s quality system and processes, and their maintenance.
* Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments.
Requirements
* Bright, positive, hardworking team player
* Common sense, logical approach with a great eye for detail
* Customer service focussed with excellent telephone manner.
* Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
* Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.
* A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
* To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action.
* Target focused with determination to always keep on top of all tasks and escalations.
* An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
* Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
* Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
* Demonstrate ability to manage multiple tasks or projects of varying complexity in a controlled manner.
* Be willing to go the extra mile for the sake of the customer, department, and the business.
* A demonstrable ability to create well-written, informative, and useable documentation.
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
Benefits
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