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At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
We are currently recruiting for a Retail Fraud Assistant to deliver components of the TfW revenue protection strategy. This role will involve compiling work packages for investigation and providing support for such investigations including prosecution case files as appropriate. The Retail Fraud Assistant will also support the wider revenue protection remit and interface with internal and external stakeholders while providing some administrative support to the team.
Responsibilities include but are not limited to:
* Analyse data obtained from scans to identify trends in digital fraud to reduce harm to the business.
* Preparation of evidence packs from scan data for each individual offender.
* Design and maintain tailored contact templates for each individual workstream.
* Compilation and maintenance of records containing information on all contact with offenders and up-to-date progress of each individual case, to be handled in line with GDPR.
Who we’re looking for
* Must be fully conversant with Microsoft Word, Excel, and PowerPoint.
* Outstanding oral and written communicator.
* Customer Centric.
* Highly numeric.
Welsh Language Skills
The ability to speak/write Welsh would be a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and encourages them to develop, improve, and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills is offered in various ways such as online learning, classroom courses, and funding attendance at local community courses.
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