We are currently supporting our HV automotive client who speacialise in RCV's in recruiting for a Technical Support Co-ordinator to join their team in Warrington. The role will require the successful candidate to take the lead on all technical enquiries to maximise service levels both internally and externally in the after-sales department, for all company products. Working with the technical support team leader to effectively resolve issues and providing a platform for future knowledge share. Main Duties and Responsibilities: • Dealing with technical enquiries, both internal and external to enhance the service department performance and customer experience. • Analysing technical data through a remote technical support platform. • Supporting the technical support team leader with advanced queries. • Identifying and implementing improvements in engineers’ performance from data analysis. • Supporting the daily service desk functions. • Supporting and developing the remote diagnostic platform to promote a sustainable future. Working hours: 37 hours per week, Monday to Friday 07:30 to 16:00