VANRATH is excited to partner with a leading EV company in Northern Ireland and Ireland in the search for an Operations Manager. This distinguished organization offers a dynamic work environment where the successful candidate will benefit from a company that values its employees and is experiencing significant growth.
Position: Permanent, Monday to Friday - Hybrid Working
Location: Belfast
Salary: Competitive, with an attractive benefits package + EV Car
Key Responsibilities:
* Planning and delivery of new EV projects while ensuring the reliability of the charging network.
* Oversee all business operations which include, procurement, project management, installation, commissioning, and maintenance.
Customer Success:
* Develop and implement strategies to enhance customer satisfaction and retention.
* Serve as the main point of contact for customer escalations and ensure timely resolution of issues.
* Gather customer feedback to inform service improvements and innovations.
Team Management:
* Lead, mentor, and motivate a team of engineers and support staff.
* Foster a collaborative and high-performance culture, ensuring team members are well-equipped to meet objectives.
Project Planning:
* Oversee project planning, execution, and delivery of EV charging infrastructure projects.
* Coordinate with cross-functional teams to ensure timely and within-budget project completion.
* Onboard new subcontractors and oversee during the construction phase.
Quality Control:
* Establish and enforce quality assurance processes to ensure the highest standards in service delivery.
* Conduct regular audits and performance evaluations to identify areas for improvement.
* Manage the maintenance of the charging estate in line with the uptime requirements and company KPIs.
Commercial Management:
* Analyse financial data and operational metrics to drive profitability and identify cost-saving opportunities.
* Collaborate with sales and marketing teams to develop strategies that enhance market presence and customer acquisition.
IT System Management:
* Oversee the management and optimization of IT systems supporting operations and customer service.
* Ensure data integrity, system reliability, and user training for all relevant staff.
General:
* Stay updated on the latest industry trends, regulations, and technological advancements in the EV charging domain.
* Act as a brand ambassador, promoting our products and services to customers and stakeholders.
* Ensure compliance with safety standards and procedures.
* Prepare reports for the COO on operational performance and expenditure.
Ideal Candidate:
* Bachelor's degree in Business Administration, Civils/Construction, Engineering, or a related field.
* Proven experience (5+ years) in operations management, preferably within the EV or renewable energy sector.
* Strong understanding of commercial and financial principles.
* Excellent leadership and team management skills.
* Proven project management experience with strong organizational abilities.
* Familiarity with IT systems and data management practices.
* Exceptional problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
To learn more about this opportunity, please apply through the link below or contact Jack Groves at VANRATH for a confidential discussion.
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