Wandsworth County Court - Admin Officer (AO)
This is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 12-month duration with a possible extension offering a 5-day work setting and a London location (Wandsworth).
Job Title: Administrative Officer
Pay Span: Band E
Background: Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals, and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.
The key purpose of the role: Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Key Responsibilities:
1. Administration: Preparing papers and files for court, tribunals, hearings, and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing, and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.
2. Drafting: Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
3. Operations: Clerking civil and family courts, tribunals, and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely, and productive.
4. Processing casework: Including standard documentation and information, court orders, claims, fines and fees, legal aid. Resulting courts accurately, interpreting accurately the information required on a court file. Working to workload targets in terms of throughput and accuracy.
5. Checking and verifying: Documents, records, accounts, claims, and returns for approval, results, statistics, plans etc. against criteria, regulations, or procedures. Ensuring compliance and administration documentation meet quality standards.
6. Collecting and assembling information: For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing.
7. Undertaking calculations: Produce basic statistical analysis reports and where required, process financial information.
8. Communicating: Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers, and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc.
Skills & Qualifications: 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or administrative experience. Relevant computer skills to undertake the level of work required.
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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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