The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
We pride ourselves on delivering the very best care to our patients and are committed to mentoring and developing our team to enhance our service.
Job summary
The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
This is a busy and demanding role requiring excellent communication skills, attention to detail, and an ability to work well under pressure.
Main duties of the job
1. Support patients in accessing healthcare professionals in a courteous and efficient way either in person or via the telephone.
2. Make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system.
3. Provide a helpful and friendly service to patients and ensure that the reception area is tidy and welcoming.
4. Answer telephones promptly ensuring that all incoming lines are covered at all times.
5. Comply with the practice protocols for requests and queries.
6. Comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary.
7. Comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.
8. Maintain confidentiality at all times with particular reference to patient records.
9. Liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
About us
Alma Medical Centre is looking to employ a care coordinator receptionist to come and join our expanding team.
Job description
The position involves working in a busy team environment undertaking telephone work on a busy reception desk, carrying out various administrative duties. Duties will include dealing with patients over the phone and face to face, liaising with GPs and other healthcare professionals, and undertaking a wide variety of daily administrative tasks in order to ensure the smooth running of all departments across the Practice. A commitment to adhering to strict confidentiality protocols is essential.
Person Specification
Prospective candidates will need to demonstrate the following:
* Good organisation skills and ability to prioritise effectively.
* Self-motivation and commitment to a busy role.
* A can-do attitude.
* Strong IT skills including Word, Excel, and Outlook.
* Smart and presentable appearance.
* A calm and professional manner and an adaptable approach to work.
* Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations.
* Ability to listen carefully, understand patient requirements quickly, and record accurately.
* Good team ethos and a commitment to working effectively as part of a wider multi-disciplinary team.
* Adherence to strict codes of confidentiality at all times.
Qualifications
Essential
* Good organisation and ability to prioritise effectively.
* Self-motivation and commitment to a busy role.
* A can-do attitude.
* Strong IT skills including Word, Excel, and Outlook.
* Smart and presentable appearance.
* A calm and professional manner and an adaptable approach to work.
* Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations.
* Ability to listen carefully, understand patient requirements quickly, and record accurately.
* Good team ethos and a commitment to working effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Alma Medical Centre
Address
68 Alma Road
Portswood
Southampton
Hampshire
SO14 6UX
Employer's website
https://www.almamedcen.nhs.uk/
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