Sales Support Manager
Permanent
Salary: GBP28k pro rota
Location: Manchester
Medlock Partners are partnering with a well-established and growing online retail business based in Manchester, who are looking for a Sales Support Manager to assist with running a small team ensuring customer accounts run smoothly. The successful candidate will ideally have previous experience managing a small team within a customer-focused sales environment.
Key Responsibilities:
1. Overseeing a small team of 3, working closely with the sales team to ensure smooth running of the sales operations.
2. Processing orders through the system, handling customer quotations, preparing and sending customer invoices.
3. Resolving customer queries via phone, email, and social media, providing prompt and successful outcomes.
4. Collaborating with various internal teams to resolve customer queries and reporting back to customers with positive resolutions.
5. Compiling and maintaining paper, digital, and electronic employee records in accordance with data protection principles.
6. Carrying out data analysis, generating reports to track key metric performances.
7. Conducting 1-2-1 training and support for team members.
Key Requirements:
1. Previous experience within a sales and customer service environment.
2. Experience using Freshdesk.
3. Highly organized with a strong eye for detail.
4. Excellent communication skills.
5. Ability to manage customer queries and resolve them with a positive outcome.
6. Ability to communicate verbally and in writing with all levels within the company.
7. Ability to handle multiple tasks in a fast-paced environment.
8. A quick learner and a well-rounded problem solver.
If you are interested in this Sales Support Manager position and feel your experience matches the criteria, please apply now for immediate consideration or for more information, please contact Andrew Santamaria.
Medlock Partners are a professional services recruitment specialist operating across England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities.
Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill the role. If you do not hear from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
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