Job Description We are looking for a highly motivated and agile Senior Finance Coordinator to join our Global Business Services (GBS) team in Sutton Coldfield to provide support and guidance to McDonald’s Franchisees, departments and suppliers on all finance and accounting matters relating to the accuracy and completeness of the UK & Ireland entities financial statements. Global Business Services (GBS) mission is to ‘make a better McDonald’s’ by accelerating the delivery of our vision and strategy by employing 3 ‘game changers’: Customer Experience, Continuous Improvement, and Intelligent Automation. Our aim is to deliver incremental value over and above traditional cost reduction by focussing on driving the delivery of better business outcomes. This role would be ideal for someone with a curious and ambitious individual looking to develop your technical skills, help drive process improvement and provide a quality customer experience. What will my accountabilities be? Effectively carry out all transactional accounting and financial reporting duties associated with the Franchisees’ financial and accounting relationship with McDonald’s Responsible for customer billing and debtor receipts Performance of general accounting activities, including the preparation, recording, verification, analysis and reporting of accounts receivable transactions, and posting of customer payments on a timely basis Maintains and reconciles accounts receivable ledger accounts, financial statements and reports Responsible for customer support, including exception handling and responding to / resolving resulting queries Management of accounting accruals and of the relevant reporting and reconciliations. Build and cultivate relationships with Franchisees, their Finance teams, Operations, Suppliers and Office colleagues to provide a valuable network of contacts to assist speedy and agreeable query resolutions. Review business processes, gathering information to recommend and develop improvements and efficiency savings whilst ensuring that control compliance and data integrity are preserved. Utilise automation solutions, advanced Excel functionality, system tools and macros to streamline processes and remove manual touch points. Create and develop technical solutions that improve efficiency and effectiveness of GBS Finance procedures. Document newly implemented internal enhancements; update SOPs, prepare training materials and other documents as relevant. Detect anomalies in data, and provide recommendations for exception resolution that is aligned to policies and enables robust insight Customer Focus Deliver proactivity and a high standard of customer service to all internal and external customers. Contribute to achieving the overall department’s goals by continuously striving towards achieving the SLAs of your team Provides clear guidance on compliance to procedures and processes with both internal and external customers. Demonstrate great business partnership and seek to engage key stakeholders in initiatives to validate and gain their support for change. Continuous Improvement & Innovation Delivers quality and thoughtful training for any new starters or existing colleagues. Proactively shares input and feedback to enhance and evolve work processes. Maintains and updates procedures and documentation to assist with any training needs. Use CI methods to determine value-add solutions that improve customer experience and efficiency and effectiveness of GBS Finance procedures. Defines Career ambitions and identifies objectives and development goals, completes documentation to support Performance Motivation outcomes.