IT Support Engineer Location: Radstock Salary : £35k- £45k per annum We’re looking for an experienced IT Support Engineer with expertise in Azure, M365, and multi-cloud environments (including AWS and Google Cloud). This is a great opportunity to work in a fast-paced, small team, supporting hybrid cloud infrastructures across various client sites. Key Responsibilities: Implement and support Windows Server, Azure, and M365 environments. Troubleshoot Tier 3 and Tier 4 issues, assist Tier 1 and Tier 2 teams with escalated tickets. Ensure SLAs and customer service standards are met. Maintain clear communication with clients and internal teams. Enhance knowledge base documentation. Implement cloud security best practices and troubleshoot networks (VPCs, VPNs, firewalls, etc.). Administer virtualised environments (Hyper-V, VMware). Keep documentation up to date and follow change management processes. Key Requirements: Proven experience with Azure and M365 environments. Strong knowledge of Windows Server, Azure AD, M365 portals, and virtualisation (Hyper-V, VMware). Expertise in networking (firewalls, VPNs, DNS, SD-WAN). Strong troubleshooting and problem-solving skills. Experience in a client-facing support role (preferably MSP). Excellent communication skills. Full UK driving licence and willingness to travel to client sites. Preferred Qualifications: Experience with hybrid cloud solutions. Knowledge of monitoring tools like Azure Monitor and AWS CloudWatch. If you are interested in the role please reach ou to us