Job Role: Night Customer Service Assistant/Supervisor, Slough
Hours per week: 28 hours per week
Hourly rate: £11.92-£13.92 per hour
Shift pattern: Working 3 nights out of 7. Usual hours will be between 10pm and 8am, so full flexibility during these times is required.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond?
As a supervisor, you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. This means you will be responsible for the night-to-night running of the venue and being the most senior staff member on shift. Your responsibilities will include:
* Delegating tasks to staff members on shift
* Liaising with public and staff members
* Driving business during the shift
* Motivating the team to ensure KPIs and targets are met
* Carrying a master cash float
* Key holding duties
* Admin duties
* Customer service escalations
Alongside the above duties, you will be expected to deliver excellent customer service and play an integral role in the night-to-night running of our venue. You could be:
* Promoting our excellent offers, promotions, and events
* Providing refreshments and snacks to our customers
* Handling cash and providing customers with change
As we operate within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are passionate about great customer service and can deliver it. Our staff members need to be outgoing, confident, and ambitious. Timekeeping is essential; therefore, we expect you to be on time, presentable, and ready to be a great brand ambassador. As a seven-day-a-week business, we require flexibility to meet the needs of the business.
For this role, we welcome candidates who speak multiple languages, such as Polish, Romanian, Albanian, or Bulgarian.
What’s in it for you?
* Job Security due to our ever-expanding business
* Excellent career progression opportunities
* We pay above the National Living Wage regardless of age
* Annual Shoe Allowance
* Overtime available
* Opportunity to earn bonuses and recognition for going the extra mile
* Enhanced Maternity and Paternity packages
* Employee Development Programme available
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Discount on Tanning, Lotions, and Gym Membership
* Access to a generous refer-a-friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager will give you a call to discuss the role in more detail and the next steps.
Please view our Recruitment Data Privacy Notice on our Company website.
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Job Types: Part-time, Permanent
Pay: £11.92-£13.92 per hour
Expected hours: No less than 28 per week
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Schedule:
* 10 hour shift
* Night shift
* Weekend availability
Ability to commute/relocate:
* Slough, SL1 1JS: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you aged 18 or above due to Licensing Laws?
* If successful, we carry out DBS checks, are you comfortable with this?
* Are you able to work between 10pm and 8.30am?
Work Location: In person
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