Title: Customer Support Advisor
Job Type Temporary to Permanent
Job Hours Full-time - Monday to Fridaypm (Hybrid working available on completion of successful probation period).
Temporary to Permanent - role available immediately
Job description
Front line Customer Services for inbound enquiries and order processing requirements across the suite of products and services, including but not limited to software, hardware, training, support and administration.
Creating Orders, quotes (via NAV) and offering advice to our customers on our range of products (full training will be given) to make sure they are buying the correct products for their condition.
Working in the blind and visually impaired market, you will be the main contact for our customers, resellers and new business for England, Wales, Scotland and Ireland and shall support their requirements in a competent and professional manner.
Key Responsibilities
· Handle all inbound sales enquiries across phone, email, web and from other departments with professionalism and efficiency
· Continue to build customer and reseller relationships through regular engagement and account management activity.
· Develop sales opportunities following up on marketing campaigns coupled with outbound sales activity.
· Provide regular updates to customers on order progress, specifically if there are chan...