Position: Head of Property Management (Key Nationwide Account)
Job Level: Director
Salary: £75,000- £80,000 plus car allowance and benefits package
Department: Property Management
Location: London
The Role
* Lead, mentor, and manage the Property Management team.
* Act as a liaison between Regional Leads and property management.
* Gain detailed knowledge of the key account, focusing on KPIs, and ensure effective service delivery.
* Provide reliable timelines for Business As Usual (BAU) services and ensure delivery on time.
* Take responsibility for debt management and collection according to the Debt Management Policy.
* Demonstrate expertise in Horizon, CRM Salesforce, and Dynamics.
* Build and maintain strong relationships with clients.
* Ensure team adherence to company processes and procedures.
Key Deliverables
* Act as the senior point of contact for key account Regional Leads.
* Contribute expertise, knowledge, and strategy to meet contract KPIs.
* Ensure the team is aware of responsibilities and can prioritise effectively.
* Understand resources needed to deliver property management contracts.
* Oversee client meetings, reporting, and follow-up actions.
* Manage database and team inputs related to property management.
* Focus on assurance to provide accurate data for forecasting.
* Ensure compliance with internal procedures (e.g., Procurement, Finance, Compliance, HR).
* Provide best-in-class customer service to internal and external stakeholders.
* Maintain regular communication with clients and tenants.
* Contribute as part of the Senior Leadership Team.
* Support the Contract Director in overall contract delivery.
Person Specification
Qualifications
* MRICS or similar qualification.
* Degree-level education.
* Clean driving license.
Experience/Skills
* Experience working with clients at a high level.
* Broad commercial property knowledge (Private Practice, Public Sector, or Corporate Sector).
* Proven experience in managing property portfolios and delivering effectively.
* Experience in managing a significant team.
Candidates in London and South East please contact
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